Privacy Policy

This policy explains how personal data we collect from you, or that you provide to us, will be processed.

Please read the following carefully to understand how we will treat your personal data.

What Information We Collect

Any personal information that you provide by filling in forms on our website, including account registration, purchasing services, or requesting further services.
Information provided when reporting a problem with our site or services.
Correspondence via letter or email may be retained.
Telephone conversations may be recorded for training purposes.
Details of transactions and order fulfilment through our site.
Technical data such as operating system, browser type, referring/exit pages and URLs, click activity, domain names, and pages viewed, recorded in server logs for marketing and security purposes.

How We Use Personal Data

To register a customer account.
To handle customer service enquiries.
To process your orders.
To present content from our site in the most effective manner.
To provide you with requested information, products or services, or related marketing where consent has been given.
To fulfil obligations under contracts between you and us.
To notify you of changes to our service.
To conduct marketing and statistical analysis.

We will never sell your personal data to third parties.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, unless legally required otherwise. Data may be retained to comply with legal obligations, resolve disputes, and enforce agreements.

Invoice data is kept for a minimum of 6 years under UK Law.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

To request a copy of your personal data held by us.
To request corrections to inaccurate or outdated personal data.
To object to or request erasure of personal data no longer necessary for our use (right to be forgotten).
To object to the processing of personal data for marketing purposes.
To lodge a complaint with the Information Commissioner’s Office (https://ico.org.uk/concerns/).

Data Breaches

In the event of a data breach, we will notify affected individuals within the timeframe required by GDPR and provide a full report outlining the risks involved.

How We Use Cookies

We may use cookies to collect information about your general internet usage. Cookies help improve our site and personalise your experience. They enable us to:

Estimate audience size and usage patterns.
Store your preferences for site customisation.
Speed up your searches.
Recognise returning users.
Deliver remarketing advertisements or exclude existing customers from seeing them.

You may refuse cookies through your browser settings, but this may limit access to parts of our site. Unless browser settings block them, our system will issue cookies when you visit our site.

Third Party Links

Our site may include links to partner, advertiser, or affiliate websites. These sites have their own privacy policies, and we accept no responsibility for them. Please review their policies before submitting personal data.

Changes to This Policy

We regularly review our privacy policy and will post updates on this page.